ServiceNowoltraining will keep on experiencing quick
development in coming years, prodded by its client driven approach, its growing
portfolio and its accomplished administration group
About Course :
ServiceNowoltraining course gives candidates a combination of
instructor-led lecture and hands-on experience implementing Service-Now.com
cloud-based ITSM platform. ServiceNow training course covers the
underlying architecture, technical components, implementation planning
considerations, and implementation tasks essential for a Service-Now.com ITSM
implementation project.
Along with implementation tasks and details, this
course provides a detailed overview of Service-Now.com mandatory dependencies,
enabling candidates to understand the entire scope of a Service-Now.com ITSM
implementation project. Through lecture, demonstrations, hands-on exercises,
team activities, and classroom discussions, candidates gain an understanding of
the scope of a Service-Now.com ITSM implementation project, including:
implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box
applications, setting up Self-Service, managing Service Catalog, managing
Tickets (Request, Incidents, Change and Problem) along with Knowledge Base,
setting up and maintaining users, adding CIs (Configuration Items) to the CMDB,
customizing messages and prompts, using workflow, reports, BSM (Business
Service Map) and email notifications, integrating with legacy systems, LDAP and
external web-services, and running Mid server (Discovery.)
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